Returns & Withdrawal Policy
Last updated: 18th of June 2026
At Cocorrina, we take great care in creating and packaging our products. If you are not completely satisfied with your purchase, please review the information below regarding your right of withdrawal and our return requirements.
EU consumers may exercise their statutory right of withdrawal online through the Right of Withdrawal button available in the footer of every page on our website or on this link.
Right of Withdrawal
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To exercise your right of withdrawal, you may use the withdrawal form available on our website or contact us directly at shop@cocorrina.com before the 14-day withdrawal period expires.
Once we receive your withdrawal request, we will provide instructions for returning the item(s).
Return Conditions
To be eligible for a refund, returned products must:
- Be returned within 14 days of notifying us of your withdrawal.
- Be in their original condition.
- Be free from damage, excessive wear, markings, alterations, or signs of use beyond what is necessary to inspect the product.
- Include all original components, accessories, inserts, guidebooks, and packaging where applicable.
You may inspect a product as you would in a physical shop. However, if a product has been handled beyond what is necessary to establish its nature, characteristics, and functionality, we reserve the right to reduce the refund amount to reflect any loss in value.
Products that are returned damaged, incomplete, heavily used, altered, or otherwise unsellable may not qualify for a full refund.
Return Shipping Costs
Unless the product is faulty, damaged, or sent in error, the customer is responsible for all return shipping costs.
We strongly recommend using a tracked shipping service, as customers remain responsible for returned items until they are received by us.
Original shipping charges paid at checkout may be refunded only as required by applicable consumer protection laws.
Any customs duties, taxes, import fees, courier handling fees, or similar charges incurred during the return process are the responsibility of the customer.
Non-Returnable & Exempt Products
The right of withdrawal does not apply to the following products:
Personalized & Custom-Made Products
Products created according to customer specifications or clearly personalized for an individual customer cannot be returned or refunded once production has begun.
Examples include:
- Monogram jewelry
- Engraved jewelry
- Custom-sized pieces
- Personalized products made to customer specifications
- Any item created specifically for an individual customer
Made-to-Order Products
Products created specifically upon order and produced according to customer-selected specifications may not be eligible for withdrawal or return where permitted by applicable law.
Digital Products
Digital downloads, including eBooks, PDFs, wallpapers, digital guides, and other downloadable content, are non-refundable once access, download, or delivery has begun.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at shop@cocorrina.com
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review the issue and arrange an appropriate solution.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow several business days for your payment provider to process the refund after it has been issued.
Contact
For any questions regarding returns, withdrawals, or refunds, please contact:
Cocorrina
shop@cocorrina.com
ODISSEA ELITI 3, ARGOSTOLI, 28100, KEFALONIA ISLAND, GREECE
