SHIPPING POLICIES + ORDER TRACKING
We are shipping magic Worldwide
Shipping and Tracking
Cocorrina & Co Ltd offers two shipping options at the moment: Standard Shipping and Express Shipping, both of which include Tracking Number. However, we reserve the right to dispatch your order with any service we find fit (usually we upgrade shipping from Standard to Express), at the time of your order. This is to accommodate your order better and serve you faster and safer. You will not be responsible to pay for any difference on this free upgrade of shipping.
Express Shipping is fulfilled via DHL Express. If this shipping option is selected, once your order has been fulfilled, you will receive an email and an SMS from DHL regarding your package and delivery.
As the receiver it is your sole responsibility to track your order and submit necessary requirements to the customs or courier. Moreover, each country has it's own Custom duties laws and requirements. You, the customer, is responsible to pay to your country's customs, for any taxes of duties that might arise from your order. If you choose not to pay your custom duties in your country, your package is not returned to us; it is destroyed in the customs. If this happens, you are not able to be refunded for any part of your order.
Please note that shipments can occasionally be delayed due to unforeseen circumstances.
Your local customs office may require additional documents (if you are located outside Europe) and time to clear your package, which may delay the estimated delivery time. Please note that you; the customer, is responsible to pay for any taxes or customs duties that might arise from your order.
Your order may be delivered to you by either your local post office (the one which services your address) or a local courier service. Depending on your area, most standard shipping orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
In case you haven't received your order within the estimated period of time noted on "SHIPPING TIMES", please login to your account and locate your tracking number provided for your order. When you click on the tracking number, you will be redirected to the postal office webpage. You then must copy your tracking number and paste it in the appropriate field. Then click "Track".
If your order has been delayed, and your tracking info displays that your order has reached your Country / Area / Postal Office, please contact them in order to claim your Package. Many post offices or courier services around the world, send back packages after remaining unclaimed for a number of days. If your package remains unclaimed in any postal office or courier service in your country/region/area, it is not send back to us. It is getting destroyed by each country's customs service. This happens, because if a package must be returned to us, we as a company have to pay customs duties to receive back our own package and products.
In this case, the customer is not eligible for any refund.
* Orders which contain available items and preordered items will be shipped together when the preordered item is available, unless the customer contacts us to request a partial shipment of the order for the available items. The customer will have to pay shipping costs for this second shipment, as the shipping costs the customer has already paid, are calculated for one shipment and not two.
** Candles do not ship to USA and Canada
*** We do not ship to Russia, China and Hong Kong
All shipments are sent fully insured.
Art Prints are posted inside a large postal tube. This Tube can fit up to 6-8 Prints. For more Prints, a second postal Tube will be used.
We support payments with PayPal and Credit/Debit cards.
If an order has not been paid for, or it is pending payment, or it is pending an e-check, it will not ship until the payment has been cleared and completed.
PLEASE NOTE THAT WE SHIP ORDERS, MADE AND PAID ONLY THROUGH OUR WEBSITE. ORDERS MADE ON THIRD PARTY SOURCES ARE CONSIDERED FRAUDULENT AND ARE NOT ACCEPTED.
All orders are dispatched within four (4) business days from the day they are made. This may vary on national holidays or unforeseen events.
If your order contains a preordered product and a product which is currently available, they will be shipped together, when the preordered item is available. If you wish to have your order’s available items shipped prior to the preordered items, please send us an email or include a note on the checkout process, as more shipping costs may apply. Shipping costs are calculated based on the number of packages and weight.
In case there is a delay on production on preordered products, due to Covid-19 and many delays worldwide, we will notify you via email and social media.
Delivery times are the following:
Standard Shipping (Post Office)
Please allow 5-14 business days for transit, for orders in Europe.
Please allow 10-25 business days for transit, for orders overseas and for countries outside Europe.
Express Shipping (Courier Service)
Please allow 3-6 business days for transit, for orders in Europe.
Please allow 3-6 business days for transit, for orders sent to USA - Canada.
Please allow 3-6 business days for transit, for orders sent to Australia - New Zealand.
Please allow 3-6 business days for transit, for orders sent to the rest of the world.
RETURN & REFUND POLICY
If your order is unused and in its original unopened packaging, you can return it within 16 days from the date you completed your purchase if you are located in Europe, or within 35 days if you are located overseas or outside Europe. Once we receive the returning item(s), then you will receive a full refund for your purchase (shipping costs are non refundable).
Items that are used, opened, worn, washed, damaged and / or purchased on sale, cannot be returned and refunded.
The steps you must follow in order to return the item(s) and receive your refund, are the following:
- Return the item(s) in its original unopened package to the following address:
Cocorrina & Co Ltd / Mousata, Taxidromiki Thirida: 35 / Kefalonia island, 28100 / Greece
- You will be responsible for paying for your own shipping costs for returning your item.
- If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Once we receive the returned item(s), the charged price (excluding shipping costs) will be refunded to you.
If there is a problem with your order, or you received the item damaged (the original unopened packaging is damaged), please contact our customer service at firstname.lastname@example.org for further assistance. In your email, please attach a clear photo of the damaged item(s) along with the packaging you received it damaged.
If you have included a product in your order which cannot be shipped to your country, this item will be refunded to you, together with a shipping costs percentage.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.